Returns & Refunds

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days:

a) in case of a one-product order, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the Product; or

b) in case of a multiple order with separate deliveries, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the last Product; or

c) in case of an order which includes a product consisting of parcels or multiple items, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the last parcel or item.

To exercise the right of withdrawal, you must inform us (to the following address: Chiara Boni & Sons S.r.l., via Monte di Pietà, n. 19 – 20121 Milan, ITALY; e-mail: customercare@chiaraboni.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form , but it is not obligatory. You may also electronically fill in and submit the withdrawal form, following the procedure described in the “Account - New Online Return Request” section of shop.chiaraboni.com website, available once you have logged-in into your account. In case you choose to fill in and submit the form electronically, we will send you an acknowledgment of receipt of such withdrawal on a durable medium (e.g. via e-mail) without any delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery, other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. The reimbursement may be suspended until we receive the goods or until you prove to have sent the goods, whichever is earlier, unless you choose to return the goods with the pre-paid courier procedure indicated here below.

Without prejudice to the above provision, in case of partial withdrawal from a Multiple Order, we will proceed in refunding the cost of delivery expenses only if you intend to withdraw from the entire Multiple Order; in such case, the cost of the delivery expenses will be fully refunded. Otherwise, the refund will not take place, given to the fact that the delivery costs incurred by you (which we always consider as a fixed amount, regardless the number of ordered Products) are attributable to the delivery of those Products, other than the one in respect of whom you have exercised the right of withdrawal, that are part of the Multiple Order.

You shall return the goods to the courier indicated hereinafter, attaching the pre-printed and prepaid label provided to you together with the product, inside its packaging. You may then contact FedEx Inc., at the following phone number: +1 800 463 3339 (Monday-Friday, from 8.00 AM to 6.00 PM, Toll Free Number) in order to arrange the date and place for collecting the parcel. In this case, you will not pay the expenses for returning the goods and will not be liable for the risks of loss or damage of the goods during delivery; we will bear the costs of returning the goods.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 calendar days from the day on which you have communicated to us your decision to withdraw from this purchase contract. The deadline is met if you send back the goods before the period of 14 calendar days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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